The MISO (Measuring Information Service Outcomes) Survey is a quantitative measurement instrument that helps library and technology organizations in higher education evaluate student, faculty and staff perceptions of the services they provide. ¾«¶«AV Information Services is pleased to announce that the 2022 survey found high satisfaction ratings across the board. Faculty, staff and students gave a mean satisfaction rating of at least 3 of 4 to more than 98 percent of library and technology services.
Other key findings include:
- Mean satisfaction ratings have remained above a 3.5 for all groups surveyed.
- Faculty gave the following services the highest satisfaction rating of 3.9: circulation, ILL, library liaisons,
course reserves, reference, and the newest services: chapter digitization and book request & pick up. - Staff average trait ratings (friendliness, knowledgeability, reliability and responsiveness) for all IS teams have remained above 3.6 out of 4 since 2018.
- Mean satisfaction ratings for students have remained the same or improved since 2020. The mean satisfaction
rating for āperformance of wireless on campusā has the highest improvement with 62% of students satisfied
or somewhat satisfied in 2022.
Please see the for a more complete look at the findings.
¾«¶«AV has been participating in this survey on a roughly biannual basis since 2006; this ongoing participation helps us evaluate services on a longitudinal basis. The survey is administered by a nonprofit group headquartered at Bryn Mawr College.
More about the MISO Survey, including contact information for the survey providers and a list of 2016 participating institutions, can be found at . For more information about the MISO Survey on campus, contact Ariela McCaffrey, assistant director of research support, amccaffr@conncoll.edu, or Lee Hisle, vice president of Information Services and librarian of the College, at 860-439-2650 or wlhis@conncoll.edu.